Returns & Refunds

Thank you for your purchase. We hope you are happy with your order from Noira Oslo. However, if you are not completely satisfied for any reason, you can return your purchase within 14 days of delivery.

RETURN PERIOD

We apply a return period of 14 days, during which the customer may return their package without stating a reason. These 14 days start from the day the package is received. Please note that the return shipment must be sent back to us within this 14-day period.

RETURN CONDITIONS

To be eligible for a return, items must be unused, in their original condition, and must not be worn, washed, or altered in any way. Items must be free from odors, makeup stains, or any other signs of use. All products must be returned in their original packaging and in a condition suitable for resale.

We reserve the right to refuse a refund for items that do not meet these conditions or are returned after the 14-day return period. Shipping costs are non-refundable, and return shipping costs are the responsibility of the customer.

WHAT ARE MY REFUND OPTIONS?

1. Standard Refund

Return the product(s) and receive a full refund to your original payment method. Refunds are processed after the returned items have been received and inspected. Depending on your bank, it may take up to 10 business days for the funds to appear in your account.

2. Gift Card with +15% Extra Value

Return the product(s) and receive a Noira Oslo digital gift card worth 115% of your original purchase amount. This option is ideal if you ordered the wrong size or would like to exchange for another item. Once your return has been processed at our warehouse, the gift card will be sent to you by email within 1–3 business days. Gift cards are valid for 12 months from the date of issue.

RETURN SHIPPING REQUIREMENTS

Please inform the courier that the package is a return shipment and clearly mark it as such on the outside of the package. This helps ensure the parcel is handled correctly and delivered directly to our warehouse without delays.

We do not accept returns sent to pickup points or parcel lockers. It is the customer’s responsibility to ensure the return is correctly addressed and shipped.

RETURN PROCESS

To initiate a return, please contact us at noiraosloshapewear@gmail.com with your order number and reason for return. Once your return request is approved, we will provide detailed return instructions.

After we receive your item, it will be inspected before any refund is issued. Returns are processed within 10 business days of receiving the package. Refunds may take an additional 3–10 business days to appear in your account after processing.

FAULTY PRODUCTS

If you receive a faulty or damaged item, please contact us at noiraosloshapewear@gmail.com and include a clear photo of the issue. We will work with you to resolve the matter as quickly as possible.

WHAT HAPPENS IF I DON’T PICK UP MY PACKAGE?

If you do not collect or receive your delivery within the given timeframe, the package will automatically be returned to us. Once the return has been processed, you will be refunded the amount paid for the products, excluding any shipping fees.

A fee of €19.90 will be charged for unclaimed shipments to cover additional handling and carrier costs.

CONTACT US

If you have any questions or need further assistance, please contact our customer service team at noiraosloshapewear@gmail.com. We’re happy to help.